Site Support

End-to-End support

The basic need of every company; someone to talk to when things aren't working right. With a phone call, email, ticket or tap on the shoulder we'll resolve it.

We function more like in-house IT than your typical Managed Service Provider. With an average Fix-Time (notification to resolution) measured in minutes not hours your problems will get a resolution not a Band-Aid and you will be up and running quickly.

Benefits

Service Insights

On-Site

Many issues can be resolved remotely but there are some that require being on-site.

We like visiting our customers to resolve problems, check-in, and talk about where your business is going. Maintaining frequent visits keeps your vision in front of us so we'll know when we find a new technology that your company would benefit from. It also allows us to hear problems that might not be thought of as a problem and give us the opportunity to make your users more productive.

On-Site

Customer Portal

When you have a problem not only are we easy to reach; you can also check the status of your problem online.

We utilize a ticketing system with a portal for you to utilize. From this portal you can; check on the status of a ticket, view billing history, view signoffs for projects, create a problem ticket, and send attachments related to a problem.

Customer Portal

Features

What to expect

Services we employ to keep your company and users safe and productive

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TECHNOLOGY CAN BE OVERWHELMING
THAT'S WHERE WE COME IN

Let us help you stay focused on your core business!

Other Services

Services That We Provide

All Services
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Phone - Voice Over IP
Traveling, working from home, or in the office; you can have 1 phone number that works wherever you are.
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Site Support
From software and hardware, in the office and in the field; we support all your technologies and users
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Migration
On Premise, Cloud, Virtual Desktop Infrastructure, Virtual Machine. We can advise you on the best option for your core business and complete the integration
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