The basic need of every company; someone to talk to when things aren't working right. With a phone call, email, ticket or tap on the shoulder we'll resolve it.
We function more like in-house IT than your typical Managed Service Provider. With an average Fix-Time (notification to resolution) measured in minutes not hours your problems will get a resolution not a Band-Aid and you will be up and running quickly.
Many issues can be resolved remotely but there are some that require being on-site.
We like visiting our customers to resolve problems, check-in, and talk about where your business is going. Maintaining frequent visits keeps your vision in front of us so we'll know when we find a new technology that your company would benefit from. It also allows us to hear problems that might not be thought of as a problem and give us the opportunity to make your users more productive.
When you have a problem not only are we easy to reach; you can also check the status of your problem online.
We utilize a ticketing system with a portal for you to utilize. From this portal you can; check on the status of a ticket, view billing history, view signoffs for projects, create a problem ticket, and send attachments related to a problem.
Services we employ to keep your company and users safe and productive
Drive access, user rights, workstation configuration
Software & Cyber Security Awareness
Install, Update, Configure